Elcielo Hotel Luxury Medellin

Guests must be at least 18 years old to check in.

We welcome children of all ages.

Extra bed - for children aged 0-12

Extra bed - for children aged 13 and over

People traveling to Colombia with children under 18 years of age are required to present the child's birth certificate and a photo ID (passport for international guests) during check-in.

If the visitor is a relative or legal guardian of the child, a notarized consent of travel signed by both parents must be presented, along with photocopies of their IDs.

If only one parent is traveling with their child, a notarized travel consent signed by the absent parent must be presented.

Visitors planning to travel to Colombia with children should consult with the Colombian consulate prior to travel.

Please note that when booking 3 rooms or more, different policies and additional supplements may apply.

Payment by bank transfer is required before arrival.

The property will send further instructions after booking.

Please note that the property doesn't accept reservations with credit cards from other people.

The credit card holder must be the same person as the holder of the reservation.

For your safety, the entrance of any guest who has not been identified during the reservation process, or not registered at check in, will be prohibited.

Please inform in advance of your expected arrival time.

Enter your request in the Special Requests box when booking, or contact the property using the details in your confirmation.

A photo ID and credit card are required at check-in.

Special requests are subject to availability and may incur additional charges.

Guests under 18 must be accompanied by a parent or legal guardian to check in.